Information Technology Services » Helpdesk

Helpdesk

Welcome!

There is now Wi-Fi in all classrooms, MPRs, libraries, and other instructional rooms.

Please read the instructions for Wi-Fi in case you have connection problems.

Please review the Frequently Asked Questions for additional help with logins, changing passwords, etc.

Please review the information regarding our new phone system.

Help Desk Services

Please call ITS (x1000), or enter a  work-order, if you need assistance with one or more of the following:

  • Resetting passwords for lmusd.org.
  • Initiating a technology purchase, such as a new computer, cell phone, or memory.
    • Actual purchase requires Principal approval.
  • Help with Aeries including Teacher.net.
  • Telephone and Voicemail, including resetting password.
  • General help with technology, except as handled by FMO.
  • General help with accounts, except as handled by Human Resources.

ITS Site Schedule is found here.

Video Tutorials

There are now video tutorials available:  
 
How to Log On to Web Help Desk for LMUSD Staff: Web Help Desk
Substitute Teacher Login for Windows 7: Substitute Teacher Login Windows 7
Substitute Teacher Login for Windows 8.1 Substitute Teacher Login Windows 8.1
Substitute Teacher Login for Windows 10: Substitute Teacher Login Windows 10
Fixing Common Problems for Substitute Teachers: Common Problems for Substitute Teachers
Bring Your Own Device Login Windows 10: Bring Your Own Device Login Windows 10
   
How to Enroll in WebAD Enroll in WebAD
How to Change Your Password with WebAD Change Password with WebAD
How to Reset Your Password with WebAD Reset Your Password with WebAD

More Video Tutorials...

The following video tutorials are for BYOD (Bring Your Own Device):
 
How to Log On to BYOD Wireless for Apple iOS: BYOD Apple iOS
How to Log On to BYOD Wireless for Chrome OS: Chrome OS
How to Log On to BYOD Wireless for Windows 7: Windows 7
How to Log On to BYOD Wireless for Windows 8.1: Windows 8.1
How to Log On to BYOD Wireless for Android: Android
How to Log On to BYOD Wireless for Fire OS (Kindle Fire): Fire OS (Kindle Fire)

HR – Accounts and Account Changes

Only Human Resources can authorize creation of accounts, including email and Aeries accounts.  Please work with HR if you need a new account or a substantive change in account privileges.  HR works closely with ITS to ensure accurate account information.

ITS can help reset passwords and provide assistance with logging in.

FMO – Phones, Bells and Alarms

Facilities and Maintenance (FMO) is responsible for the following services:

  • Alarms
  • Bells and bell schedules.
  • Computer Networking:  additional jacks, relocation, etc. [note: generally, network jacks will not be relocated to accommodate a furniture move.  Please use Wi-Fi or a longer network cable.]
  • Radios and programming of radios.

Content Filter, Firewall, and general network filtering.

The Board of Education and Cabinet have established the guiding policies for Internet access at Lucia Mar. Primary objectives include ensuring appropriate filtering for a K-12 environment and complying with federal and state regulations/laws such as the Child Internet Protection Act (CIPA).
 
For instance, sites categorized as "adult", "alcohol and tobacco", or "social media" are blocked per Lucia Mar policy.  Many sites with content seemingly appropriate for K-12 education also contain adult material and are thus blocked.  Examples of this include:  pinterest.com, wix.com and youtubeforchildren.com.
 
It is also quite common that well-respected websites are hacked and serving malware. Those will typically also be blocked by the content filter and malware detectors.
 
If you believe that a blocked website should be allowed for students or staff, please submit a work order requesting review by Curriculum.
Additional Information: FAQ

 

Software Center

Applications are installed using Software Center.  Software Center allows you to self-install pre-approved applications. For custom applications or new applications, please enter a work order and we’ll install it for you or get it ready for Software Center.  Please note that it is against the District's Acceptable Use Policy for any staff or student to install unapproved applications.

For more extensive documentation of Software Center and how to install updates, please see these brief guides:

Web Sites

The district’s main website at www.luciamarschools.org and www.lmusd.org is managed by the Superintendent’s office.  Please contact the Superintendent’s office regarding this website.

The school websites are managed by the individual schools.  Each school has chosen who locally manages their website.  It is typically a Librarian, a School Technology Assistant (STA), a Secretary, or a Teacher.  Please contact the office at your school to determine who manages the website for your school.

Broadcast TV

On July 29, 2014 Charter stopped broadcasting analog TV.  This means that the TV in your classroom only works as a display for a DVD or VCR.  In most cases, the projection of a DVD from a computer is the better approach.  Please do not put in work orders to have broadcast TV turned back on – that’s not possible.