• Adobe Creative Cloud
• Aeries Hosted
• Apple
• Clever
• G-Suite, Google Workspace, Google
• GoGuardian
• Illuminate
• Securly

If your request is urgent, please contact Helpdesk at x1000.

• Otherwise, please create an ITS work-order using your district login.

Click on schedule to enlarge

To better respond to your on-site technical issue in a timely matter:

• Submit an ITS work order(s) prior to the arrival of your site’s technician.
• This will prepare the technician if special equipment/tools are required and allows us to keep track of open issues.
• Work orders are addressed in priority order based on the number of affected students/staff, age of work order and availability of parts.
• Principal or designee may choose to prioritize certain work orders. Please work with your front office if you believe your work order should take priority.

With thousands of switches, wireless access points, IP speakers, etc., there is always something that requires an update or maintenance. The associated interruptions are generally brief or affect only a few rooms. 
 
Larger maintenance projects affecting instruction will be communicated on "Announcements". Generally, larger maintenance is performed over the week-end or during break to avoid interrupting instruction. The associated outages are indicated on the "scheduled IT outages" calendar (see below). 
 
The term "Production" indicates a time-frame where no maintenance interruptions are scheduled unless there is a complete failure of equipment. There are separate production windows for the Schools, the District office, and FMO corresponding to the typical work-hours at the departments/sites.