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ITS FAQ

  • All logins follow the following naming scheme and work as follows:

    Staff:  Staff logins are <firstname>.<lastname>.  For John Smith the various logins are:
    Windows login:  john.smith
    Google/Gmail: john.smith@lmusd.org

    Students:  Student logins are <ID>@lmusd.org.  For a student with ID 123456 the various logins are:
    Windows login:  123456
    Google/Gmail: 123456@lmusd.org

    Students grade K-8 cannot email in/out of the district and share documents outside the district. Students grade 9-12 can email in/out of the district and share documents outside the district.

  • Google accounts assigned to graduating students will be deactivated on October 1st.  Graduating students should download any files they want to keep. Google provides a tool, known as “takeout,“ that can be used to export an account. Please see our takeout tutorial for detailed instructions. Google takeout also offers a "transfer" option that transfer account content. Alternatively, students may share files with their personal gmail accounts and make copies there.

    Google accounts assigned to a student leaving the district will be deactivated shortly after separation. Please make sure to download any files prior to leaving. Please see the suggestion to use "takeout" above.
    Windows accounts for graduating students and students leaving the district will be deactivated shortly after separation. Student H: and S: drive information may be deleted at the same time.
    Staff accounts are disabled as directed by Human Resources. Generally, staff accounts are disabled shortly after separation.

  • The District’s Wi-Fi infrastructure provides network access for students, staff, and guests.
    District-owned devices should automatically get new policies and connect to the correct Wireless Network (“SSID”).

    Personal devices (“BYOD”) should connect to LMUSD-Wireless or alternatively to LMUSD-Guest (see limitations below).
     

    Wireless Network (“SSID”) Devices
     LMUSD-Chrome District-owned Chrome devices:  District devices with correct policies will automatically connect.
     LMUSD-DomainPC District-owned Windows PCs:  District devices with correct policies will automatically connect.
     LMUSD-Guest Guest Access: The Guest network provides simple one-click access to limited Internet services. A better option for personal devices is to connect to LMUSD-Wireless, as that establishes a trust relationship based on user credentials.
     Please note, that LMUSD-Guest has rights similar to an Elementary School student, whereas LMUSD-Wireless has rights corresponding to the login (e.g. staff).
     LMUSD-Wireless
    Personal (“BYOD”) and other devices:  Personal devices need to provide a one-time device authentication. Please see below for instructions.

    This SSID may also be used for District devices in case the default policies have not been applied. Upon joining the network, District devices will receive updated policies and switch to the customized SSIDs above.

    Note:  Only connect a district device to LMUSD-Wireless yourself if directed to do so by ITS.

  • On a Chromebook, here is a typical list of available networks. Click on LMUSD-Wireless or LMUSD-Guest for a personal devices.

    A Chromebook screen displays a prompt to connect to the internet to sign in.

  • If you select LMUSD-Guest you will be presented with the following "Accept and Continue" prompt after selecting the guest network.
    A screen displays terms and conditions for wireless network access.

  • To connect a device to LMUSD-Wireless a one-time registration process is required. After completing the registration, all future connections should be automatic.
    Example Configurations Screens for common personal operating environments. Please see instructions above for proper use of LMUSD-Wireless.

    • Android
    • iOS
    • Chromebook

    Screenshot of a Wi-Fi network configuration window with various settings.

    Example- Android
    Screenshots show a phone connecting to a Wi-Fi network, displaying connection settings.
    Example-iOS

    Screenshot showing a device prompting for a Wi-Fi password and certificate trust.
    Example-Chromebook

    Settings – Please use the following settings if requested

    • EAP Method: PEAP
    • Phase 2 Authentication: MSCHAPV2
    • CA-Certificate: (unspecified), “do not check,” or Automatic
    • Identify/login: district login, i.e. typically firstname.lastname or StudentID
    • Password: district password
    • Examples are provided above
       
  • Screenshot of an email composition window with formatting options.Gmail can be configured to default to a larger default window.  Select “COMPOSE” to start a new email, click the little triangle in the lower right of the “New Message Window”, and select “Default to full-screen”.  Close the “New Message” window and click “COMPOSE” again to work using the larger window.
     

  • Most Google Groups are named as follows: <School/Department>-<Who it is>Examples:

    • FA-Staff is comprised of all staff at FA = Fairgrove
    • CU-Staff is comprised of all staff in Curriculum
    • LM-Grade3 is comprised of all teachers in the master schedule for third grade
    • LM-Custodial is comprised of all custodial staff district wide.

    "LM" designates a district-wide group comprised of all schools and departments in Lucia Mar.

    The groups are only accurate to the extent that IT has accurate staff lists and master schedules. Please work with Human Resources if you believe a staff list is inaccurate for your school or department.

  • Group lists and provided by Google Groups. Google changes user interfaces all the time, so the instructions below may look slightly different on your screen. Private groups do not display members.
    Select Google Groups from the 3x3 grid. Choose "My groups" (1) and pick a group you are a member of (2). Click "members" (3) on the left to see the members of the group.

    A screen displays various app icons, with 'Groups' highlighted in a red box.Screenshot of a 'Groups' interface, showing options to create and manage groups.Screenshot of a group management interface, showing a list of members.

  • With two-factor Authentication, also known as second-factor authentication or two-step verification, you add an extra layer of security to your account in case your password is stolen. After you set up 2-factor authentication, you’ll sign in to your account in two steps using:

    • First factor - Something you know, like your password
    • Second factor - Something you have, like your phone

    In other words: To log into an account, the user must know both the password and have access to the cell phone associated with the account.

    On iOS and Android, Google has built the "second factor" into Gmail. As long as users have Gmail installed on their mobile devices, they will get a “yes/no” popup in Gmail without needing anything else. For more details, please see Google's documentation

How do I change my Windows and Google Passwords?

Your District and Google passwords are automatically kept in sync. To change your password, either visit our self service password reset portal at Change Account Password or change your windows password on a district PC as described next.

Changing Windows password:

  1. Press CTRL ALT DEL, and then click Change a password.
    A computer menu shows options to lock, log off, and change a password.
  2. Type your old password, type your new password, type your new password again to confirm it, and then press Enter.
  3. New password takes effect for Windows immediately and Google within 5 minutes.
  4. Please remember to change the password on any mobile device where you access district Google resources.

Password Complexity Requirements:  A password must be at least 14 characters long and comprise at least one upper case character, one lower case character, one special character (e.g. ! @ % ), and a number. Your name (first or last) cannot be used in the password.  For a more technical description of the password complexity requirement, please see Tech FAQ 17.

Tip: It is generally easier to remember a phrase, also knows as a "passphrase", than cryptic password. For instance, a password /passphrase of "TeamLuciaMarIsGreat@24" is stronger than “Pas$w0rd” by several orders of magnitude. Visit XKCD for a humorous take on why a passphrase is the preferred approach.